Returns & Exchanges

At JB Hi-Fi, we want you to be completely satisfied with your electronics purchase, offering a flexible policy for faulty goods, change of mind, or items damaged during delivery. Most products can be returned within 30 days of purchase provided they are in original condition with proof of purchase.

Return Process

• 1.
  Check Your Eligibility

  Ensure your item is in its original packaging with all accessories included and that you have your tax invoice or store receipt ready for verification.

• 2.
  Choose Your Return Method

  You can return your item to any JB Hi-Fi store nationwide for an immediate assessment or initiate an online return through our website for items purchased via delivery.

• 3.
  Technical Assessment

  For electronics and appliances, our team will conduct a brief assessment to confirm the fault or condition of the product before processing your request.

• 4.
  Receive Your Refund or Exchange

  Once approved, we will process your refund to the original payment method or provide an exchange or store credit as per your preference and policy guidelines.