Frequently Asked Questions
Everything you need to know about your tech and entertainment orders.
How can I track the delivery of my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your shipment's progress in real-time.
What is your return policy for faulty electronics?
If your product is faulty, you are entitled to a repair, replacement, or refund under the JB Hi-Fi Minimum Voluntary Warranty and your rights under Australian Consumer Law.
Can I use 'Click & Collect' for my online purchases?
Yes, most items are available for Click & Collect. Simply select your preferred store at checkout, and we will notify you via email or SMS, usually within 1 hour, when your order is ready.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, JB Hi-Fi Gift Cards, and buy-now-pay-later options including Afterpay and Zip.
Do you offer professional installation services for TVs and appliances?
We offer a range of installation services for home theater systems, wall-mounted TVs, and whitegoods. You can add these services to your cart during the checkout process.
What happens if I find a lower price elsewhere?
JB Hi-Fi is committed to competitive pricing. If you find a lower price on an identical stocked item from a selected retailer, we will do our best to match it in-store or online.